(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to

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(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to assess the

customer perspective of the balanced scorecard of GER. (3 marks)

参考答案:

(ii) Performance measures that may be used to assess the customer perspective of the balanced scorecard of GER includethe following:Lost or damaged luggage per 1,000 passengersTrain cancellation rateDenied boarding rateNumber of passenger complaints.Note:

ACCACAT