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(d) Suggest a set of SIX performance measures which the directors of SSH could use in orde

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(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess the

quality of service provided to its clients. (3 marks)

参考答案:

(d) The following performance measures which could be used to assess the quality of service provided to its clients:– The reliability of staff in keeping to scheduled appointment times with clients– The responsiveness of staff to client enquiries or reque

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