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(c) Excluding the number of complaints by patients, identify and briefly explain THREE qua

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(c) Excluding the number of complaints by patients, identify and briefly explain THREE quantitative

non-financial performance measures that could be used to assess the ‘quality of service’ provided by the

Dental Health Partnership. (3 marks)

参考答案:

(c) In order to assess the quality of patient care provided by the Dental Health Partnership the following performance measuresmight be used:– The percentage of ‘on time’ treatment of those patients who arrived prior to their appointment time would provid

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