AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthatth
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AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthattheirexpectationsarenotbeingmetonthisproblem.WhatistheIBMrecommendedproceduretoensurethattherequestishandledappropriately?()
A.Requesttochangetheseverityto1
B.RequesttospeaktotheDutyManager
C.Requesttoescalatetheproblemtodevelopment
D.RequestIBMtoclosetheincidentandreopentheincidentwithanothercall.
参考答案: