AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthatth

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AsystemadministratoriscurrentlyworkingonaproblemwithIBMSupport.Theadministratorfeelsthattheirexpectationsarenotbeingmetonthisproblem.WhatistheIBMrecommendedproceduretoensurethattherequestishandledappropriately?()

A.Requesttochangetheseverityto1

B.RequesttospeaktotheDutyManager

C.Requesttoescalatetheproblemtodevelopment

D.RequestIBMtoclosetheincidentandreopentheincidentwithanothercall.

参考答案:

参考B

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